Contact us

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Contact by phone

Toll-free phone:
1-844-NOW-ABLE (1-844-669-2253)

Customer service hours:
Monday - Friday 8:30 a.m. - 5:00 p.m. EST, closed holidays

Individuals with hearing or speech disabilities:
Dial 711 to access Telecommunications Relay Services (TRS) from a telephone or TTY

Peak contact periods* are:
11:00 a.m. - 2:00 p.m. EST
All day on Mondays or the day after a holiday
*Please consider calling outside of peak periods to reduce your time on hold. You can also submit your question by email using the form below.

Customers may immediately report a lost or stolen ABLEnow Card in the secure online account portal. Navigate to the “Tools & Support” tab for the link to report a missing card 24 hours a day, seven days a week.

Contact by email

* = Required field, see disclaimer below


Mail completed forms with required documentation to the mailing address below. Save time and money by managing your account online.

Mailing address
P.O. Box 2765 
Fargo, ND 58108-2765

Office address
9001 Arboretum Parkway
North Chesterfield, VA 23236

*Do not send confidential information, such as your Social Security number, via email. ABLEnow will never ask you to provide, update or verify personal or account information (social security number, PIN, credit or debit card numbers, etc.) through unsolicited email. If you receive unsolicited or suspicious email from ABLEnow, please complete the form above.

*The information submitted through this form is subject to the ABLEnow Website Privacy Statement and Disclaimer and ABLEnow privacy and security standards. and ABLEnow may only use the information for the limited purpose for which it was shared. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.