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Protect Your Account from Fraud


Many individuals with disabilities can be particularly vulnerable to financial fraud.

Scammers, hackers and identity thieves want to steal money and personal information. Many try to take advantage of the uncertainty brought about by the pandemic, as well as the distractions that come with annual events such as holidays and tax season.

ABLEnow takes the protection of your account and information very seriously, with multiple layers of security in place. These security measures are regularly reviewed and enhanced to identify new and emerging threats to help keep your assets and identity secure.

While ABLEnow remains vigilant, there’s a lot you can do to protect your personal information and money. Here are five tips to reduce the chances of becoming a victim of fraud.

  1. Update your contact information and preferences to ensure you receive important ABLEnow notifications and alerts. To update your preferences in the account portal, visit the Message Center > Update Notification Preferences.
  2. Do not share confidential information. ABLEnow will never ask you to provide, update or verify personal or account information through an unsolicited email, phone call, text or social media message. If you receive a suspicious communication from ABLEnow, please report it.
  3. Use different passwords for each of your accounts. Strong passwords should be easy for you to remember, but difficult for others to guess. Keep your passwords in a secure place and out of sight.
  4. Monitor your accounts for unauthorized or suspicious activity. The ABLEnow online portal and mobile app make it easy to check your balance and manage your account. Use the account portal to immediately report a lost or stolen ABLEnow Card.
  5. Secure your computer, mobile device and home network. Keep your operating system, antivirus software and apps up to date as recommended by the device manufacturer or mobile carrier. Avoid accessing your account on a public network.

These everyday safeguards will help keep your ABLEnow account secure. For more tips, the Federal Trade Commission offers a variety of online resources to help consumers spot and avoid fraud. The National Disability Institute’s Financial Resilience Center also provides resources specifically developed for people with disabilities and chronic health conditions, as well as their families and communities.

If you suspect that you have been impacted by fraud or identity theft, please contact ABLEnow Customer Service.

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